Batji FAQ – Get straightforward answers to your questions

You can register with just an active Bangladeshi mobile number and a password. You may also add an email address. Before your first withdrawal, you will need to complete KYC by submitting a photo of your National ID or passport. The entire registration process takes only 2–3 minutes.

No. Under batji's rules, each user is allowed only one account. If multiple accounts are created from the same mobile number or device, all associated accounts may be suspended and balances forfeited.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email. A verification code will be sent to you. Use the code to set a new password. The entire process takes under 5 minutes.

KYC (Know Your Customer) verification is required for security and to comply with Bangladesh's financial regulations. You will need to upload clear photos of both sides of your National ID or passport. Verification is usually completed within 24 hours — sooner if the documents are clear and legible.

Contact the help center to find out why your account was suspended. This typically happens due to rule violations, multiple accounts, or an incomplete KYC. If you submit the correct information, the issue is usually resolved within 48 hours.

Yes, your mobile number can be changed, but it requires identity verification. Submit a request through your profile settings and the support team will verify and update it for you. For security reasons, this cannot be done directly.

You must be at least 18 years old to register on batji. A valid ID must be submitted for KYC verification to confirm your age. Any account found to be registered by someone under 18 will be permanently closed.

batji accepts deposits via Mobile Pay, Nagad, and Rocket, as well as direct bank transfers. All payment methods credit your balance instantly.

The minimum deposit is ৳300. A 100% bonus is applied to your first deposit. There is no maximum limit, though larger amounts may require additional verification.

Deposits are usually instant. If your balance hasn't been updated within 30 minutes, contact the help center with your transaction ID. Keep your payment slip or screenshot handy — it helps resolve issues faster.

batji does not charge any deposit fees. However, your mobile banking provider (Mobile Pay/Nagad) may apply their own transaction charges. Those fees are set entirely by the provider and are unrelated to batji.

After logging in, go to the "Transactions" or "Deposit" section. Select Mobile Pay and enter the amount. A Mobile Pay number will be displayed — send money to that number. Confirm the transaction using your transaction ID. Your balance will be credited shortly after.

Yes, deposits are available 24 hours a day, 7 days a week. Deposits made at night or in the early hours are also processed instantly. While the support team may take slightly longer to respond at night, payments are handled automatically.

Withdrawal requests are typically processed within 15 minutes to 24 hours. If your KYC is verified and your balance is sufficient, funds usually arrive within minutes.

The minimum withdrawal amount is ৳500. Withdrawing bonus funds requires meeting the wagering requirement. Real deposit funds can be withdrawn at any time.

Yes, withdrawals can only be made to the same mobile banking number used for the deposit. This is in place for security and to prevent money laundering. If you need to withdraw to a different number, please submit a request to support.

You can cancel a withdrawal before processing begins. Once processing has started, cancellation is no longer possible. Always double-check the amount and account number before submitting a withdrawal request.

batji does not charge any withdrawal fees. However, some payment methods may carry transaction fees from the provider. Users are personally responsible for any applicable tax obligations.

If your transaction has been pending for more than 24 hours, contact the help centre with your transaction ID. First, verify that your KYC is complete and that you have met the wagering requirement.

When you open a new account and make your first deposit, a 100% welcome bonus is automatically credited. For example, depositing ৳1000 gives you a total balance of ৳2000. You can use the bonus to place bets, but you will need to meet the wagering requirement before withdrawing it as cash.

A wagering requirement is a condition attached to a bonus. For example, a 10x wagering requirement means you need to place bets totaling 10 times the bonus amount. With a ৳1,000 bonus at 10x, you would need to wager ৳10,000 before the bonus becomes withdrawable. Requirements vary by bonus.

If you lose a certain amount on any given day, cashback is credited to your balance the next day. Your cashback rate depends on your loyalty level. Visit the promotions page for the latest cashback offers.

Points accumulate with every bet you place. Once you reach a certain threshold, you can convert them to bonus cash or free bets from the rewards page. Points are valued at 100 points = ৳1.

Yes. If you opt out of bonuses during registration or deposit, you'll play with your real balance only and withdrawals won't be subject to any wagering requirements. Select the "No Bonus" option if you'd prefer not to receive one.

Yes. When you refer a friend and they make their first deposit, you'll receive a bonus. Your referral link is available on your profile or the promotions page. Check the promotions page for the current referral bonus amount.

You can bet on cricket, football, tennis, badminton, and more. Live Casino offers Baccarat, Roulette, Teen Patti, and Blackjack. Slots and virtual sports are also available.

Live betting lets you place bets in real time while a match is in progress. Odds update every moment, and you can even bet on a single ball or over. Use live scores and stats to guide your decisions. A strong internet connection makes for the best experience.

If a match is cancelled or voided, your full stake is refunded. The amount is returned to your balance within 24 hours of the result being declared. The same applies to any bet cancelled due to a technical issue.

The minimum bet starts at ৳10. Maximum bet limits vary by game and market. For Sports Betting, you can generally place up to ৳50,000 on a single bet. Casino games display their own table limits separately.

Yes. batji works with internationally licensed game providers. Slots and casino games use RNG (Random Number Generator) technology that is audited by independent third parties. Sports odds are aligned with international markets.

batji uses SSL encryption technology. All your data is stored in encrypted form and is never shared with third parties. Visit the Privacy Policy page for full details.

Go to the "Security" section in your profile settings. Enable the "Two-Step Verification" option and verify your mobile number. From then on, you'll receive an OTP on your phone alongside your password at every login. This ensures the highest level of account security.

Contact live chat at the help center immediately. Request a temporary account lock. Change your password right away. Report any suspicious transactions you notice. Our security team will act quickly.

Always type batji.biz directly into your browser. Do not log in by clicking links sent via SMS or WhatsApp. batji will never ask for your password by SMS or email. If you receive a suspicious message, report it to support. Never share your details anywhere other than the official app.

Yes, self-exclusion is available. You can take a temporary or permanent break from the Responsible Gaming page. If you submit a request to the help center, your account will be closed within 24 hours.

batji app directly App Page The app can be downloaded directly from the website and is available for both Android and iOS. It may not be available on the Play Store or App Store, so download it directly from the official website.

Go to your phone's settings and enable "Unknown sources" or "Install unknown apps". Then download and install the APK file. Once installation is complete, you can turn that option back off for security.

Yes, you can log in to both the app and the website using the same credentials. Your balance and betting history sync in real time. There's no need to create a separate account.

Yes, the app has all the same features as the website — deposits, withdrawals, betting, and Live Casino. You'll also get push notifications so you're instantly updated on new bonuses or match alerts.

Yes, you should always use the latest version for the best security and performance. The app will automatically notify you when an update is available. Some features may not work properly on older versions.